What are we measuring: Completing Issues, Tasks and Site Audits in the last 90 Days
Why are we measuring this:
Issues and Tasks: This metric gives insight in issues management. Shows us how well are issues/tasks being focused on and physically completed in Aspire.
Site Audits: This metric informs you if the site audit tool is being utilized, and how many site audits have been run in the last 90 days and the average score.
Issues: Activities Module – Filters: Activity Type in Issues, Created Date last 90 days, group by status. Looking at completed versus total created
Filters: Activity type in Tasks and Appointments, Created Date last 90 days –
Group: By due date to review past due
Site Audits: Report Module, Site Audit Report, Filter – Audit Date Last 90 days
Average Site Audit Score: Report Module, Site Audit Report, Filter – Audit Date Last 90 days, Add display item for score, average the total in display
False Negatives: Creating them but not completing them resulting in no score at all
We are only creating the issues, tasks, site audits but not physically compiling them
Audit score is the average from the past 90 days over all completed
Send client info on site audit creation and have a team training
Quota for Audits to be performed monthly-incentivise those employees
Remember to complete you activities - stay on top of “to dos”