Purpose

This article will show you how to set up Aspire Mobile on mobile devices as well as how to approve the new devices to gain access to Aspire.

Aspire Mobile is supported on iOS 15.8 or greater or Android V11 or greater.

When a new mobile device is assigned to a crew leader, crew member or subcontractor, there are several set up steps that need to be performed so they can use Aspire Mobile in the field.

After a crew leader is set up in Aspire, set up their device to make sure when they use Aspire Mobile, they have no device limitations.

📑 Knowledge Base Reference: To learn more about device and operating system version requirements read this article.

To use Aspire Mobile on mobile devices, it must be downloaded from the Play Store for Android products; search for Aspire Mobile and download.

For Android devices, location is enabled from Settings, but when logging into Aspire Mobile for the first time can be enabled. The settings for Android devices vary widely, but the example below shows how to set location service for an Android device with a Galaxy S23.

Camera use and Aspire Mobile can be turned on in the app, when you go to use the camera for the first time.

Navigate to a section that has the camera icon, like when updating Issues, and select Upload Image. Your mobile device will run through camera permission verification, which allows you to use your camera inside of Aspire Mobile.

To use Aspire Mobile on mobile devices, it must be downloaded from the App Store for Apple devices. Search in the App Store for Aspire Mobile and download.

Apple devices will prompt users to provide access to camera, location and storage for Aspire Mobile to function properly once you’ve logged in. You can verify what is enabled and make any changes after downloading the app.

For Aspire Mobile to recognize a crew member’s location when they clock in or out, or record time on a job, location services must be enabled.

Once you have logged into Aspire Mobile on your first log in, you will be prompted to enable Location Services. Select Allow While Using App.

Camera access can be enabled inside of Aspire Mobile with the first time you take a photo. In the example below, you can head to Issues and select Take a Photo. The permission prompt will appear and you can authorize the use of your camera while using the app by selecting OK.

Once the device is fully set up, crew leaders and members can clock in and use Aspire Mobile in offline mode.

This means that if your crews service a site that does not have access to WIFI or Cellular service, when they move to a location that does, their data and actions made in Aspire will be updated in the app.

If for any reason you’ve declined permission for Location and Camera inside of Aspire Mobile, you can head to settings and turn them on manually.

You can also manually turn on Location Services for Aspire Mobile to recognize a crew member’s location when they clock in or out, or record time on a job.

Location Services are enabled from the device Settings screen on your Apple device.

Then, set the camera settings for the app in the same screen.

Next, review your camera and photo settings. You can allow the sharing of your photos if you take photos and need to access your photo album to upload into notes or issues within Aspire, and the radio button next to Camera should be turned on.

This makes sure you can also use your camera in the app for automatic upload of images after they are taken.

You have the ability to set your default language to Spanish for Apple users. Aspire can display certain parts of the Aspire Mobile app in Spanish.

📑 Most users will do this inside of the app on the login page; to learn more about Spanish Mode, please read here.

You then can work with your crew leaders or crew members to approve their devices now their settings are updated!

Once the device services have been set up correctly, proceed with assisting your team logging in to Aspire Mobile for the first time. Any user that logs into Aspire Mobile, such as a Crew Leader, means that they should be set up as an employee contact with a user profile under Users in Administration.

✅Your Crew Leaders should also have the Crew Leader permission added to their User Role.

📑Knowledge Base Reference: To learn more about users, read Creating an Employee Contact here.

You should follow these steps if your system requires device authorization before initial log-in to Aspire.

Here's an example of what this device approval email will look like:

For users that have either Apple and Android devices, simply deleting Aspire Mobile and reinstalling Aspire Mobile on your device will reset its configuration so you can log in again and get reauthorized if your system required device approval.

Here's the steps to delete the Aspire Mobile app on an Android device:

For Apple devices, to delete an app, simply long press on the home screen to get your icons into Edit mode and select the Subtraction icon to confirm deletion of Aspire Mobile:

Reasons that a device might need to be reauthorized are if a device was deactivated in Administration. System Administrators have access to Manage Devices and Manage Users where they can manually deactivate individual devices.

You can also reinstall Aspire Mobile when you need to assign the device to a different crew leader.