Table of Contents

  1. What is the Idea Portal?

  2. Who has Access to the Idea Portal?

  3. Where is the Idea Portal?

  4. I Submitted an Idea! Now What?

  5. Other Frequently Asked Questions

  6. Idea Status Definitions


What is the Idea Portal?

At Aspire, we hear from our customers in a variety of ways for product feedback and ideas. The Idea Portal is another way for Aspire users to:

  • Share their opinion on customer-requested features by voting and commenting

  • Submit their own ideas to improve Aspire products and functionality


💡 We suggest looking through already submitted ideas first before submitting your own!


Who Has Access to the Idea Portal?

The Idea Portal is available to users who:

  • Have graduated from Implementation and

  • Have been identified as company sponsors.

If you do not have a company sponsor identified, please contact your Customer Success Manager. Company sponsors are typically assigned at graduation.


Where is the Idea Portal?

Company sponsors can access the Idea Portal through Aspire's Resource Center. By clicking the question mark, and then clicking Idea/Voting, you will be directed to a new tab into the portal.


I Submitted an Idea! Now What?

When an idea is submitted, it will be visible to the creator of the idea only.

Aspire staff regularly reviews the ideas submitted, and, if the idea is accepted, it will become available for all portal users to see and vote on to be considered for a future product release.


Other Frequently Asked Questions

Area

Question

Answer

Permissions

As a power user who no longer has idea submission capability, how do I enter an idea?

Users that previously had the ability to submit ideas should communicate that idea to a Company Sponsor user.

Permissions

How many Company Sponsor users does my company have?

Enterprise tier customers have 3 users. Corporate tier have 2 users. Growth tier customers have 1 user.

Permissions

How do I add or change sponsors ?

Reach out to your CSM if any changes are needed.

Permissions

Can a company in Implementation submit enhancements?

Companies in Implementation will not have access to the idea portal. Company sponsors will be assigned at graduation.

Submission

When I submit an idea, will other users be able to vote on it?

Aspire staff will review the request to confirm it and make it available for others to vote on.

Submission

I previously submitted an idea that I don’t see available for everyone to vote on. Why?

Aspire staff will be reviewing all ideas that have previously been submitted, but it will take time before they are available to be voted on.

Voting

Can I vote for an idea more than once?

Each portal user can vote for any idea only one time, but they can vote for as many different ideas as they would like.

Voting

What happens to ideas with many votes?

The number of votes increases the chances of the Aspire Product Management staff in future releases.

Comments

How can I add my thoughts as a Sponsor to an idea submitted by someone else?

The portal allows for comments from the Aspire userbase. These comments can reflect the additions or changes you’d like to see from the original contribution.

Voting

Can Aspire staff vote on my behalf?

Yes. Aspire staff can perform a proxy vote on the users behalf.

Login

I clicked on the Idea / Voting link but nothing happened. Is something wrong?

The Idea / Voting portal opens a new tab in your browser. It is possible that you have new tab functionality disabled. (which you can change in the settings of your browser)


Idea Status Definitions


Depending where in the process an idea is, it will be assigned a specific status. Check the table below to see what each status means!

Status Name

Description

Visible status

Assigned to

Needs Review

An idea has been submitted by a user but is not visible to anyone else until Aspire staff have reviewed it.

Creator

Unassigned

Waiting on Client

The idea requires additional input from the client before it can be made visible to others.

Creator

Service Operations

Reviewed

Aspire staff have confirmed the details of the request add value and should be visible to all with access to the portal.

All

Product

Accepted (formerly Approved)

The idea has been ok’d to enter consideration by Aspire Product Management.

All

Product

Future Consideration

The idea is ready to be assigned to a release.

All

Product

Already Exists

The idea is a duplicate of another idea already cataloged in the system.

Creator

Unassigned

Will not Implement

The idea will not make it into a future release.

Creator

Unassigned

Planned

The idea has been assigned to a release.

All

Product

Done

The idea has been implemented into an available release or will be part of the next release.

None

Unassigned

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