There may be times where you will provide discounts to customers. For example, if they pay for the contract upfront, agree to a job that is over a certain amount, or provide a credit card on file for automatic payments.

In Aspire, there are three main ways to capture discounts. The following is a quick list of the different ways to complete this with further details on each of them below.

Option 1: (Best Practice) For either contracts or work orders, make note of the discount on the opportunity and then apply a credit memo to the invoice later.

Option 2: For either contracts or work orders, make note of the discount on the opportunity and then manually override the price on the estimate for the service to incorporate the discounted amount. You can set the price of the service to $0 if the service will be provided at no cost to the customer.

📌Note: If a service is $0 then you will not earn any revenue on this service.

Option 3: For work orders only, display the discount as a specific service line on the proposal to reflect the discounted amount from the total of the bid. This will not work for contracts, as a separate work ticket would be generated for the discount service.

Use the opportunity service description and opportunity invoice notes to mention the details to the customer about the discount to be provided.
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​Example:

Later, when ready for invoicing, generate the invoice but don't send it out to the customer yet. When the email invoice screen is presented, you can either remove the email contact or uncheck the invoice to be sent if the customer is set up to receive the invoice through email (also known as Paperless Billing).

After the invoice has been created, you then create a credit memo on file for the customer for the discount amount.
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📌 Before doing so, you will want to make sure you create a discount related payment category in Administration.

Example below:

Next, create a payment in Aspire in order to apply the credit to the specific invoice.

Check the box next to the invoice and check the box next to credit to apply the credit to the invoice. On the invoice line, update the payment amount to the same amount of the credit. You are only applying the credit to the invoice in this step, not making a payment to deposit.

The total payment amount in the summary on the right side should show as $0.

Finally, review the invoice, indicating the credit applied.
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You will either email it out of Aspire to the customer or print it and send manually.

Use the Proposal Description and Opportunity Invoice Notes to mention the details to the customer about the discount provided.

Example:

On the estimate, you will manually determine the discounted amount and override the price to reflect such. Then, invoice as normal for the total work order amount that included the discount.

📌Note: If a service is $0 then you will not earn any revenue on this service.

This option will only work for work orders and involves duplicating the same service on the estimate. While it can be used to indicate the discount separately on the proposal, it will only have one work ticket generated in Aspire.

First, create an item in the catalog for the discounted amount.

Two different examples of how this could be entered are as follows and will depend on how you prefer to enter the discounted item amount on the estimate.
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Example 1:

Example 2:

Once it is created, duplicate the same service on the estimate. This can be done either by manually selecting and adding the same service again or by simply copying the existing service to apply it again.

After duplicating the exact same service, manually drill into each service and rename them as needed. The duplicated service could be called, for example, Discount.

❗ Make sure the ‘Separate Work Ticket’ field is not selected for each of them.

Before:

After:

Final:

For the actual service being performed, you would further add all items necessary. For the “discount” service, you would apply the discount item.

📌 Note: The discount item will go to purchasing but can be manually removed from the purchasing assistant list.

Once printed, the proposal could show as below depending on your layout set up.

Reminder: Only one work ticket will be generated in Aspire to be scheduled for the crew to work on rather than two.