With notifications enabled, you can send instant notifications when the work ticket is marked complete in Aspire's mobile app, or receive an internal alert if a crew member fails to clock into a work ticket on their schedule.

Email Notifications are helpful for information communication between your company and your customers. This notification type is an alternative to SMS notifications, and can be useful for client contacts that have many properties being serviced that need more information at once, rather than on a job by job basis.

Email Notifications can also be used to communicate equipment inspections to your internal teams and go to the user that is responsible for maintenance on equipment being used.

Sometimes, you have customers that don't read emails, or they prefer a short message to notify them directly about service without clogging their inboxes. Reach these customers with an SMS notification!

Example:

With notifications enabled, you can send instant notifications when the work ticket is marked complete in Aspire's mobile app, or receive an internal alert if a crew member fails to clock into a work ticket on their schedule.

With the digest approach, clients can streamline the communication of work being completed. You can send a daily or weekly digest of all the work tickets completed for that given day or week.

The digest method will include all applicable Work Tickets completed from the time the last Digest was sent and when the new Digest is configured to be sent out.

Examples:

In order to setup Notifications, users must have the following permissions:

Once your user roles have the correct permissions, you can configure your Notification Settings. To do this in Administration:

📌 Note: If you have more than one branch, Email or SMS Notifications must be enabled for each branch by either selecting the branch or using the Enable SMS Notifications option under the Bulk Action menu to enable this feature for multiple branches at once.

For your team to receive internal notifications, employees must have the Opt-In Notifications checkbox selected under the Mobile Phone number field on their contact record.

For your team to receive Notifications, employees must be sent an SMS Notification Invite under the Mobile Phone number field on their contact record.

🧠 You can also opt in multiple employees to SMS Notifications under Bulk Actions in the Contacts module.

🧠 If you need to review the Opt-In status for any of your contacts, you can add the Display column of SMS Opt-In Status:

Means that the contact has a pending Opt-In SMS invite.

Means that the contact has accepted the Opt-In SMS invite.

📑 More detail about Internal SMS Notification types is found here.

📑 More detail about Internal Email Notification types is found here.

Much like editing your employee contact records to accept Notifications, in order for notifications to be sent to your customers, notifications must be allowed on the property's contact record. Notification contacts are specified in the Contacts section of the Property Overview screen.

📑 More detail about opting in to SMS Notification types is found here.

The notification log search list allows you to view and filter information about notifications that have been sent to your customers. There are three places that Notification Logs can be found:

To review the Notification Log details, click to Notifications in Configuration.

Clicking on the Recipient Name hyperlink will redirect you to the Contacts module to review the contact detail screen.

You can check the success of your notification delivery by adding the Status display column. This will show a status of Failed of Delivered:

On the Contact screen, in the Properties section, there is a display field that shows Notifications and their types. There is also a detailed Notification Log section which displays the contact specific notifications relating to your customer's properties.

On the Property Detail screen, there is a Notification Log section. This section displays a list of all notifications sent to your customer for their respective properties.

After you have configured your user roles and system and branch level access to Notifications, you should move forward with the creation of your Email or SMS Notification Templates.

📑 To learn how to set up an Email Notification, read here.

📑 To learn how to set up and SMS Notification, read here.