Quick tickets are an Aspire feature that lets crew leaders report time for jobs that 'pop-up' through Aspire's Mobile app without going through the proposal process.
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​For example: This feature can be used for irrigation repairs where the technician is scheduled ahead of time for irrigation system inspections, but then discovers that certain T&M repairs or maintenance are required. The additional T&M repair or maintenance can be performed using the quick tickets capability.

If a user does not see this option in Aspire's Mobile app, that means that the function is not enabled for their route in Aspire's Mobile app. To enable:

Deselect the Show New Ticket box if you would like to hide the option to create new tickets in the mobile app.

The below will show you how to create a quick ticket in Aspire Mobile.

📱 👀 For best viewing, watch this video on a mobile device. Either on a computer or phone, choose Full Screen mode on the video.

The below will show you how to create a quick ticket in Crew Mobile. You can send this article instead for crews learning how to create a quick ticket through Crew Mobile.

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At this point, our crew has recorded time and materials, but we need to connect them to an existing work ticket. Or create a new ticket based on an established Quick Ticket Template. We cannot save the time entry screen until time and materials have been applied.

What is a quick ticket template?

A Quick Ticket Template is a template that has only one service listed in the estimate. This template allows us to create a work order on the fly from the Time Entry screen to account for time spent on Quick Tickets by crews in the field.

📖 If you need a refresher on setting up Opportunity Templates, check out this article.

The below video will show you how to accept time in the Time Entry screen from quick tickets created by crews.
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